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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com

ORDERS

All pre-orders are a way to secure an item before the official release.
Please understand that pre-ordered items will be shipped 20 days after
the initial purchase, plus an additional 3-5 days for delivery.  

All pre-orders are final sale.

Moving? Need to change the address for your order?

Please email: kanxiusgarments@gmail.com 

PAYMENTS

You can select your preferred payment method at checkout.  We accept secure payments for both local & international customers via Credit Cards, Debit Cards,

PayPal.

Note:additional exchange fees may apply if your currency is other than US Dollar. 

RETURNS & EXCHANGES

All apparel purchased on "SALE" or "PREORDERS"are final 

sale and are not eligible for return or exchange. Previously purchased items are 

ineligible for current promos. 

Shipping

Pre-Shipment means that the shipping process for your order has begun. Your order will continue to be updated once your package has been scanned by USPS. Do not be
alarmed. It is common for an order to be placed under pre-shipment for multiple days. We ask that you please contact customer support only if your order has extended the time of the estimated shipment of 14 days. 

In-Transit means the order is on its way from the outlet to its destination. If you see
that the order has been in transit for a long period of time, contact via the shipping company your order is being shipped by. 

TRACKING

Shipping destinations:

  • We ship in the United States via USPS. 
  • We also ship worldwide.

Shipping times:

  • Standard local orders take 3-7 business days to be delivered after shipment.
  • International orders take 10-30 business days to be delivered due to Covid-19.
  • Shipping time might vary depending on location, shipment method and other factors.


Tracking Number:

Once your order has been shipped from our facility to the post office, your package

will be scanned by the post office and you will be sent a tracking number that will

allow you to follow the process of your order.